Refund Policy (Refunds and Exchanges)

Refund Conditions

WaterClick will consider refunds in the following cases:

  • You received the wrong model or specification, or the product was damaged in transit
  • You asked to cancel your order before it shipped
  • The product is defective due to a manufacturing fault, within 7 days of receipt

Non-Refundable Cases

  • Products that have been used or show signs of installation
  • Filter cartridges or other consumable items whose packaging has been opened
  • Damage caused by improper use, or otherwise not due to an error on our part

How to Request a Refund

  1. Contact our customer service team via LINE Official: @cleansuithailand or email [email protected] 
  2. Attach photos of the product and your receipt to confirm the purchase
  3. We will review your request within 3 business days
  4. Once your refund is approved, it will be returned via your original payment method within 7–14 business days

Exchanges

If you received the wrong model or your order had a shipping problem, you can request an exchange within 7 days of receiving the product. The product must be in complete, perfect condition.

Contact Us for Refunds/Exchanges

Phone: 0-2976-8989
Email: [email protected]
LINE Official:@cleansuithailand


Note: This policy may change without prior notice. Please check the latest information at www.waterclick.co.th before every purchase.