FAQ

Help Center

Frequently Asked Questions

Answers to frequently asked questions about the brand and imports, products and filtration systems, and after-sales service. If you can’t find the answer you need, contact us on LINE @Cleansuithailand.

Brand & Imports

Who imports Mitsubishi Cleansui products into Thailand?

Water Click Co., Ltd. is the one and only official importer in Thailand appointed by Mitsubishi Chemical Cleansui. (Anyone selling outside the company’s own sales channels is an unauthorized seller offering products meant for the Japanese market on online platforms.)

The products look the same, so why are the model codes different?

The factory has separated product models between domestic and export models. Due to the water quality and installation of each country is different.

How can I tell whether a model is an export model or one sold in Japan?

Factory-exported models will only specify products that begin with the letter E or have E in the product code. The box and manual will be in English. For models sold in Japan, the box and manual will be in Japanese.

Where are Cleansui water purifiers from, and where are they made?

Cleansui is a Japanese technology water filter. All products are made in Japan.

How long have Cleansui products been sold in Thailand?

Water Click Co., Ltd. has been registered and importing products for sale since September 9, 2009.

Products & Filtration

What products does Cleansui offer, and how many types are there?

Cleansui's products are divided into 6 types of usage. Depending on the size of use and customer needs
Type Faucet-Mounted usable 900 liters per filter
Pitchers usable 200 liters per 1 filter
Countertop type usable 8,000 liters per 1 filter
Built-in type usable 8,000 liters per 1 filter
Commercial use can be used 50,000 liters per 1 filter
Type Shower Chlorine filter shower for showering

What kind of filter cartridges does Cleansui use?

All Cleansui filters are UF or Ultrafiltration systems. It is a filter that uses Hollow Fibers Membrane made from Polyethylene to remove micro particles, bacteria and small rust. Cleansui Hollow Fibers Membrane is produced using a unique technology. Which will not use chemicals in production, making the water from the filter so safe from the first drop of filtering

UF vs. RO membrane systems: what’s the difference?

The pore size of the RO system membrane filters impurities and removes minerals. The solution in the water is completely removed to make it the purest water without any minerals remaining.
The UF system has a membrane pore size of 0.01 microns, capable of eliminating small particles. bacteria Out, but still remaining minerals

Is water from every Cleansui model safe to drink straight away?

Can drink straight away, no need to boil

Is it true that Cleansui water purifiers don’t need electricity?

All Cleansui water purification systems do not require electricity except the EU301 model, which requires electricity to produce ionized alkaline water.

Installation & Use

Can I install a Cleansui water purifier myself?

Cleansui's products are DIY designed, can be easily installed and changed the filter by yourself. In the box there will be connectors for installation, designed quite a variety, covering most faucets in Thailand
How to install a faucet-mounted water purifier, countertop
Installation type CL521 (M22 W22)
Installation type CL531 (W23 M24)
Installation type CL540 (diameter, diameter 13-24 CM)
If customers have problems installing or have additional questions, you can contact via Chat Platform. online or Line @, the company will have a team of staff to give advice and give advice to customers
except Built-in, Commercial use models, the company will have a team of engineers to provide advice on site installation. Ready to install for free in Bangkok and its vicinity (outside the area may have additional travel expenses)

Leaking after installation?

Check the correct installation method at item 10 or contact Line id: @Cleansuithailand to receive advice from staff

Why choose Cleansui for a built-in water purifier?

In the built-in models of Cleansui, all models have been designed. pressure reducing valve Stainless steel pipes and three-prong faucet technology in order to bring the water pressure to hold the faucet valve Reduces pressure build-up in the filter, prevents filter damage from water pressure and makes filter replacement easy and safe.

Measuring TDS in water?

Because the UF water filtration system is a filter system, the remaining minerals remain. Causing when the Tds measuring device is brought to check, the value will not be equal to 0 like RO water purifier that is pure water. Because there are still good minerals that are essential to the body

Can it filter water during saltwater intrusion?

Can filter normally but may have a brackish taste

Can Cleansui water purifiers be used with groundwater?

Filter system UF or Ultrafiltration. Designed for tap water (Ground water can only be used in some areas.) For more information, please contact Line id @Cleansuithailand

Orders & Service

Where can I buy the products?

Where can I buy replacement cartridges?

for filter purchase We recommend you to buy with our Official Store Delivery Location because you will always get genuine products with new quality. with free delivery nationwide

How can I pay?

You can pay via PromptPay or by credit card: VISA, Mastercard, JCB, or American Express.

What about shipping?

The company delivers products every day, Monday - Friday (except public holidays).